Have any questions about our lashes? You may find answers here
Not at all! ThinkShow lashes are all hand made, soft, shiny and tapered, just like natural lashes. Our mink hair lashes look and feel like your own lashes, making them the most natural-looking strip lashes out there.
We promise that we would never hurt animals. We only use naturally shed mink hair for the production of our lashes. ThinkShow lashes are 100% cruelty-free. That’s our promise.
Yes, ThinkShow mink lashes come in one standard size and length so you can customize them and trim them to be the perfect fit for your eyes.
ThinkShow lashes including 3D faux lashes, 3D mink lashes, and 3D synthetic lashes. They are individually handmade by one of the finest lash production facilities in the world. Our lashes are made of the high-quality Siberian mink hair that is naturally shed during the shedding seasons.
Of course, you can! Our material is the finest quality Siberian mink hair that is washed and sterilized in accordance with strict European guidelines. No chemicals are used during the sanitation process of our lashes, making them suitable for even the most sensitive skin types.
ThinkShow lashes are reusable up to 30 times with proper care.
To clean your lashes, lay them flat on a paper towel and use a q-tip with a bit of warm water and gently roll it over your lashes.
Keep your lashes safe by storing them in their original tray or our lash box. By doing so, your lashes will be protected for any dust and bacteria, maintain it's shaped, and look fabulous for each wear!
About Your Order
Here you can find the basic questions and answers about your order, please find it below:
When you add the items to the cart, you will see the option to fill in the order note, if you need to customize, please carefully fill in the styles and your requirements, we will see it.
If your message is not complete enough so that we cannot ship your order in time, we will send an email/SMS to you for confirmation, please pay attention to check the email from firstname.lastname@example.org. If we can't to get your effective reply within 48 hours, we will ship your order according to your note and our understanding.
Note: Currently only some promotional set support customization.
All orders will be delivered in accordance with the order style. If you find that you bought the wrong style after purchase, please contact us for modification application in time. The replacement style is only applicable to the items with the same price. All orders have the right to change the style only before shipping. If your order has been shipped or is no longer in ThinkShow warehouse, we are sorry that we cannot replace it for you. If you purchase the wrong style due to your fault, we will not accept the application for refund. We will only provide supplementary payment service. The correct package will be sent to you after your supplementary payment. If the replacement package has been sent, you have no right to reject the incorrect order package.
Please note that your replacement application requires our approval before the change is considered successful.
We will keep all information related to your change requirements to avoid future disputes.
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact with Express to reroute your package in case of any error on shipping information. We cannot guarantee replacement of lost or stolen packages shipped.
You could also contact us at email@example.com to change the shipping address asap if the parcel still in ThinkShow lashes warehouse.
All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed. If you have found the address error after placing your order, please contact us as soon as possible to correct it. If we check that your delivery address maybe wrong before delivery, we will contact you via email for confirmation, please be sure to reply asap. We reserve the right to reject any claim for compensation if shipment or delivery fails due to your fault.
All orders generated will be confirmed in the background of the system, under normal circumstances, we do not accept cancellation orders.
If you buy the wrong style, please contact us for correction. If you really need to cancel the order, please let us know why. Before the shipment can be cancelled, orders that have been shipped cannot be cancelled.
Please note that your cancel application requires our approval before the cancel is considered successful.
We will keep all information related to your cancel requirements to avoid future disputes.
Currently you can pay with PayPal, Visa, MasterCard,MasterCard,American Express,JCB, Discover and Klarna payments.
First of all, please confirm whether you have filled in your email address when placing the order. If you have not filled in your email address, the order confirmation SMS will be sent to your phone. If you have filled in an email address but have not received an email notification, please check whether the spelling of the email you reserved is correct. If you reserved an incorrect email address, you can contact us to modify the email. If there is no problem with your email address, the confirmation email may have been misjudged as spam, please look carefully in your email and set our email to whitelist
As a growing international company, we strive for global delivery. At present, ThinkShow can deliver to the United States, United Kingdom,Germany, France, Italy, Portugal, Spain, Sweden and some European countries, Australia, New Zealand, Isreal, United Arab Emirates (UAE), Thailand, we will be able to deliver to more countries in the future.
All orders take 2-4 business days (excluding weekends and holidays) to process within our facility. Delivery will take 3-5 business days after shipment.
As long as your order is over $99, you will receive free shipping service (USA only). If your order is less than $99, the shipping fee will be based on your actual order amount: shipping fee for orders under $20 will be $9.99 per order; shipping fee for orders between $20 and $99 will be $6.99 per order.
For US orders, we usually use DHL as the shipping company, and of course we have partnerships with FedEx, UPS, USPS etc.
Usually, orders will be shipped within 2-4 working days. In case of failure to ship the items within the specified time, we will contact you by email/SMS and explain the situation, please be sure to check the email/SMS.
Please first confirm whether the delivery time of your order is still within the expected range. Sometimes the shipment is delayed due to too many orders, the flight and port congestion may lead to too long transit time. Please contact us to confirm the details.
If the logistics information is not updated in more than 3 working days after shipped, please contact us in time. It may be that the logistics company has lost your package in the warehouse. We will contact the courier company to try to find your package and resend it. If the package cannot be found, we will arrange a replacement asap.
If the logistics information is interrupted during the transfer process, please contact us, we will try to inquire with the logistics company and urge the update, if it is determined that the package is lost, we will reissue it as soon as possible.
If the logistics shows that the package has been signed for, but you have not received the package, please first try to contact your family or neighbors to check whether it has been collected for you. If you do not receive it, please contact us within 7 days and we will confirm the status of the package with the logistics company. If need to provide any supporting documents, please cooperate actively. At the same time, please contact the local courier company to get help faster.
All our products are designed in California, USA and made in China. All orders will be shipped directly from our factory in Shandong, China.
ThinkShow Lashes offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 14 days after you receive the order. Note: if you choose to return the items, we will not be responsible for the shipping fee you send back and the shipping fee already incurred on this order.
1. Order must be purchased from www.thinkshowlashes.com
2. Products that are unused and unopened are eligible for a return.
3. No visible signs of use including lash glue or any discrepancy with the product.
4. Products must be in original packaging.
5. Gift Sets and Kits must be returned in full.
6. Final Sale Items can not be returned.
*Any return without our consent will not be accepted!!!
All our products will be inspected by staff before shipment. It is recommended that you take a video of the opening of the package.
If you receive any mistake, damaged or defective products, please contact with firstname.lastname@example.org within 7 days after receiving the lashes. We can only accept orders placed on www.thinkshowlashes.com. If your product(s) is/are mistaken, defective or damaged, we will send you the correct product(s) as soon as possible. If you need to change the shipping address, please inform us. (We will not accept claims for mistake, defective or damage after 7 days of receipt of the package)
All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.
We are very sorry. According to our refund policy, unwrapped items are not eligible for 14-day unrequited return service